WELCOME

My Account

Creating an Account

The first time you place an order with us online you will be asked to complete customer information, including shipping and billing addresses. This will allow you to track your orders online and will streamline placing future orders. This information is never shared with any third parties. You can also choose to place your order as a “guest”.


Accessing/Changing Account Information

To modify your account information at any time, click on My Account at the very top of the page.  After you log in, you will be able to view your recent orders and order history, view and update your contact and address information, shipping preferences and password..


Password Help

If you forget your password, click on Forgot Your Password?, fill in the information requested and a new password will be emailed to you.  If the email account you used to set up your account is no longer valid, contact us at info@nhquilting.com and we can provide you with a temporary password.

Ordering

Placing an Order

Orders may be placed online and by phone, mail or FAX.  We can accept phone orders at 231.942.4800 Monday through Friday, 10 a.m. to 5 p.m. ET. Please be sure to include your phone number on mail or FAX orders. We accept VISA, MasterCard, and Discover credit cards.  Checks and money orders must be in U.S. funds; orders will be shipped once payment has cleared. 


Changing/Cancelling an Order

Once you have placed an order online, it cannot be updated. To change or cancel an order, please call us at 231.942.4800 as soon as possible and we will try to accommodate the change.  If the order has already shipped, we will not be able to make the change and our return/exchange policy will apply.


Backorders/Partial Orders

If we are temporarily out of an item in your order but are expecting to receive it within a week or less, we may hold your order to ship everything at once.  Occasionally, if an item will not be available for an extended period (as in pre-order situations or when we are awaiting items from our suppliers), we ship the available items immediately and will ship the remaining items as soon as we can. You will be notified if an item is backordered. You can also track your order from My Account on our website.


Checking Order Status

You can check the status of your online order by clicking on My Account at the top of our website and logging in. You can also reach us at 231.942.4800 and at info@nhquilting.com during our customer service hours.



Processing/Shipping Time

We try to ship orders within three to five business days of receiving them.  Many are shipped faster. Some orders may take longer to process including: custom kit orders, orders with very large numbers of cut fabrics, and orders that include a back-ordered item.


Using Promotion Or Discount Codes

Some special offers require you to enter a promotion or discount code in the Promotion Code box during Checkout. This lets us know that you are eligible for the special savings. At this time, the Promotion Codes are not tied to any kind of automated discounting system, so any applicable discount will NOT be reflected in your order total.  We will make the adjustment when we process your order prior to charging your credit card.


Taxes

We collect the appropriate state taxes when the Ship To or Billing address is in the state of Michigan. There is no sales tax due on class fees or gift certificates. (Supply kits for classes are taxable.)


When You Receive Your Order

As soon as you receive your order, please check it (including kit contents) to make sure that everything is correct. You might have ordered a fabric in error, or we might have cut it incorrectly.  (Although we aim to get it right the first time, we’ve been known to make the occasional mistake!) To return or exchange an item, see our policies below. (Of course, we will correct our errors without any additional charges.)  Let us know of any problems with the order either by contacting us at info@nhquilting.com or 231.942.4800 during Customer Service Hours.


Shopping

Gift Certificates

If you have a NORTHERN HEARTH QUILTING & SEWING CENTER, LLC. gift certificate, enter the certificate number in the Promotion Code box during checkout. Gift certificates are not tied into our checkout process, so the discount will not be reflected in your order total. We will make the adjustment when we process your order prior to charging your credit card.


Using Promotion Or Discount Codes

Some special offers require you to enter a promotion or discount code in the Promotion Code box during Checkout. This lets us know that you are eligible for the special savings. At this time, the promotion codes are not tied to any kind of automated discounting system, so any applicable discount will NOT be reflected in your order total.  We will make the adjustment when we process your order prior to charging your credit card.




Online Price and Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do our best however we do not guarantee that titles, descriptions, pictures or even prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Northern Hearth Quilting & Sewing will be the final arbitrator of discrepancies in the online catalog.

Returns & Exchanges

You can return most items within two weeks of the date of delivery for store credit.  All items will incur a 15% re-stocking fee.  Shipping charges are not refundable. Items must be returned in re-sellable condition.  Cut fabric, Sale items, books, patterns, CDs, gift certificates, cannot be returned.

Returns must be accompanied with a copy of the Order Receipt/Invoice. We need the purchaser’s name, phone number, billing address and email address to ensure proper credit.  Unless we have made the error, you are responsible for shipping charges. Please address returns to:


NORTHERN HEARTH – RETURNS

115 N. Mitchell Street

Cadillac, MI 49601

Shipping

Shipping Costs

The shipping estimate provided when you place your order is just that – an estimate based on the expected weight and destination of the items ordered. The shipping price may be adjusted up or down to reflect the final shipping cost when your order is processed.

We try to ship your items as cost-effectively as possible using the delivery service you select. Bulky or oversized items, or those requiring special packaging, may incur additional charges.

When there is a significant discrepancy in the estimated versus final shipping charge (this happens rarely, but more often with international delivery addresses), we will try to contact you via email prior to shipping.


Shipping Options

U.S. Delivery

We use a variety of shipping options from the US Postal Service, FedEx and UPS. We use USPS exclusively for orders delivered to non-continental U.S. addresses.

Expedited Shipping:  Please note that the shipping time must be added to typical order fulfillment timeframes. If you require a package to be delivered by a particular deadline, please call us at 231.942.4800 during Customer Service hours to discuss options. 


International

We ship international orders via the US Postal Service, generally in International Priority Mail Flat Rate packaging. We can pack up to seven yards of fabric in a flat-rate envelope, up to twelve yards in a medium flat-rate box, and up to twenty-two yards in a large flat-rate box. Hard-cover books must be shipped in flat-rate boxes. If your order is too large for flat rate packaging, shipping charges are based on weight and destination.

International packages are insured by the US Postal Service up to certain limits, depending upon packaging.

Customs, taxes, and brokerage fees may apply to international orders. The Customer is responsible for all fees of this nature.  Packages will be marked to accurately reflect contents; we cannot mark packages as “gifts”.

Copyright

All original contents of this website, including but not limited to words, images and sounds, are © Northern Hearth Quilting & Sewing Center, LLC. All rights reserved. You may not reproduce, copy, download or distribute any content of this site without first obtaining Northern Hearth Quilting & Sewing Center, LLC.’s express written authorization unless otherwise authorized by law. Free patterns may be downloaded for personal use without prior authorization.

The design and layout of Northern Hearth Quilting & Sewing Center, LLC.’s website may not be copied or imitated in whole or in part.

Use of Digital Images: All images on the Northern Hearth Quilting & Sewing Center, LLC. website are the intellectual property of Northern Hearth Quilting & Sewing Center, LLC.. All rights reserved. Any use of images on the Northern Hearth Quilting & Sewing Center, LLC. website, including reproduction, modification, distribution, or replication, without express written permission is strictly prohibited.

Privacy Policy

We do not sell or rent the information you provide us. Typically, we use phone and email information to contact you regarding an order. When you become a customer, we may send you an email inviting you to subscribe to our newsletters. Those who subscribe receive only those emails they have specifically requested. If you do not choose to subscribe, you will receive email only related to your business with us.